Straight answers, even where they cost us.
Straight answers, in the spirit of the rest of the site. If a question you have isn't here, write to [email protected] and we'll answer it plainly.
Do you keep my data?
No, that is the whole point. We process what you send, then delete it, so there is nothing stored to leak, sell, or be compelled to hand over. Documents and API requests are never stored; the only thing kept is the web-chat history you choose to save, encrypted on your own device, never on any server anywhere, and erased the instant you delete it. What we do not keep, no one can take.
Does my data go through Big Tech (OpenAI, Google, Microsoft)?
No. Hush runs its own models on privately owned hardware, with no third-party AI API in the chain, so your content never passes through a Big Tech system. And because we store nothing of yours, there is nothing for anyone to be compelled to hand over.
Does Hush AI train its models on my data?
No. Your content is never used to train models or analysed for marketing. Web-chat history is stored encrypted locally on your own device so you can return to it, and deleted when you delete it. API requests aren't stored at all.
Where is my data stored?
Your conversation history stays on your own device, never on any server anywhere; what you send for inference is processed on privately owned hardware and never leaves it. The only disclosed sub-processors are Stripe (payments) and Cloudflare (transport metadata); neither receives your prompts or responses. More on our security page.
Is Hush AI a medical device or an ambient scribe?
No to both. Hush doesn't listen to consultations or generate clinical notes. It drafts administrative documents under professional review, on the administrative side of the MHRA boundary. If you need a scribe, buy a registered one, here's why we're deliberately not one, and Hush can sit alongside it.
How is Hush different from ChatGPT, Copilot, Gemini or Claude?
They're excellent products from Big Tech, on clouds that keep a copy of what you type, often to train the next model. Hush runs on privately owned hardware, keeps nothing, never trains on your data, and gives a one-click audit export. See the honest comparisons, including what each does better than us.
Can I use ChatGPT or Copilot for confidential client work?
For public consumer AI, the answer from your own regulator is usually no. NHS guidance and trust policies, for example, state that patient-identifiable or confidential data must not be entered into public generative AI tools such as ChatGPT. The same duty of confidence binds solicitors, accountants and HR. That is the gap Hush fills: it runs on privately owned hardware, keeps nothing, and never trains on what you type, so you can use AI on the work you are otherwise not allowed to paste into a public tool.
What was the French Senate hearing about Microsoft?
In June 2025, Microsoft France's director of public and legal affairs was asked at a French Senate hearing, under oath, whether he could guarantee that data held for French citizens would never be passed to US authorities. He answered, "No, I cannot guarantee it." Under the US CLOUD Act a US-owned provider can be compelled regardless of where data is stored. Microsoft says it has never happened; the point is they could not promise it would not. For Hush the question does not arise: it keeps nothing you type, so there is nothing to hand over. Hush is a UK company on privately owned hardware, with no US parent. Read what was said.
How much does it cost?
From £39/month (Personal), £99 (Professional, all tools), £399 (Practice, up to five users). Free two-week pilot, no card. Full pricing here, or estimate your savings.
How does the free pilot work?
A free two-week pilot run entirely in writing, no card, no calls, up to five logins the same day. Capped at five pilots at a time because the hardware is finite. You decide at the end; nothing's retained if you don't continue.
Does it work with EMIS and SystmOne?
It works alongside them with no integration, copy and paste, no IT project, nothing for your clinical-system supplier to approve.
Can I get an audit trail for my DPO?
Yes, an audit log of your usage in one click, CSV or JSON. Your own GDPR Article 30 / IG evidence pack, yours to keep.
Who is behind Hush AI?
It's operated by HUSH AI LIMITED, a UK company, founded by two doctors, Dr W.J Carter and Dr A. Ahmed, running on privately owned NVIDIA hardware.
What certifications do you hold?
We publish our status openly, including what we don't yet hold. Cyber Essentials and the NHS DSPT self-assessment are in progress; pilots run under your own DPIA. We'd rather say that plainly than imply assurances we don't have. See procurement.
Do you have customers or case studies yet?
We are early, and we would rather be straight than borrow someone else's numbers. Instead of case studies, the free two-week pilot generates your own evidence: a written report from your own audit-log export (documents drafted, active users, hours saved) that is yours to keep whether or not you continue. The company is verifiable today at Companies House (17278687) and the ICO (ZC126901). Every business starts somewhere, and we would rather earn your trust on your own work than on a testimonial you cannot check.
Free for two weeks because the product is our only salesman: watch it keep nothing, then decide.